Return & Refund policy

• The product must be unused and in the same condition as when received, with the original packaging intact.
• All original tags and accessories must be included.

Non-Returnable Items

• Customized and Printed Backdrops: These items are made to order and cannot be resold or reused. Therefore, returns are not accepted unless there is a quality issue.

Can I Modify a Custom Backdrop After Placing an Order?

1. Before Shipping: Since the product has already been produced for you, a 30% modification fee based on the cost of modification will be charged.
2. After Shipping: No modification requests will be accepted.

Return Period and Shipping

• You have a maximum of 7 days to initiate a return. The return package must be sent back and postmarked within 7 days of receiving the product. Returns made after 7 days will not be accepted.
• Please open the package and inspect the items immediately upon receipt.
• We can accept returns, but you will need to cover the return shipping costs. We do not provide return labels.
• Submit a return request to our customer service, including the reason for the return and photos for verification.

Can I Cancel My Order?

• We process orders within 24 hours of placing the order. If you wish to cancel your order, please contact us at

  service@matchlessparty.com

  within 6 hours of placing the order, and we will try to accommodate your request.
• If the order has already entered production, cancellation is not possible, but we can refund the shipping fee. If you wish to make changes, a 30% modification fee will be charged.
• If the order has been shipped, it cannot be canceled.
• Note: Personalized orders cannot be canceled once they are in production.

Refunds (if applicable)

• After receiving and reviewing your return, we will notify you via email that we have received your returned product.
• We will process your refund within a certain number of days and automatically credit the amount to your credit card or original payment method.

Late or Missing Refunds (if applicable)

• If you have not received a refund, please first check your bank account.
• Then contact your credit card company, as the refund may take some time to be reflected.
• If you have completed all the above steps and still have not received a refund, please contact us at

  service@matchlessparty.com

  .

Quality Guarantee Timeline

• We offer a 60-day guarantee against quality issues (including color fading), starting from the delivery date.
• Within 60 days, we support free replacements. Quality issues beyond this period will not be addressed.